A few days ago, I wrote a blog post in which I discovered that my bank credit card had been compromised and that some clown was now trying to buy $100 gift cards at a Shop-Rite grocery store in New Jersey?ย Yeah, this blog post.
Well, now it seems I have an idea as to where and how my card was compromised.ย And it seems that the target where my card information was poached – was, according to WRGB, Colonial Car Wash in Rotterdam.
I’ve written blog posts in the past about making sure my car is clean, whether it’s with one of those automated car washes, or with a ride-through operation like Hoffman’s Car Wash or Colonial Car Wash.ย After I read the WRGB news article about Colonial Car Wash in Rotterdam being the possible focal point for the security breach, I immediately checked my bank statement.
Yep.ย I went to Colonial two times in mid-March.ย And a few days later came the security breach.
I immediately called the Rotterdam Police Department and filled them in on my purchases and the dates of purchase, as well as when the credit breach took place.ย I also called my bank and gave them the info as well.ย The investigation continues.ย And once they capture this bonkbrain who stole the credit card information – both mine and others whose cards were hacked – I hope this worthless piece of protoplasm spends a long time making license plates in Dannemora.
Yeah.ย I’m pissed.ย I’m furious.ย And I also feel a violation of trust – the trust between a merchant and a customer.
And that means only one thing.
As far as I’m concerned, Colonial Car Wash is now on my permanent ban list.
I don’t care if my car has enough mud on it to enter a Halloween costume as a Woodstock ’94 vehicle, I’m not getting it washed at Colonial Car Wash in Rotterdam.ย I can – and will – go to any other locale in the Capital District.
If Colonial Car Wash can’t maintain a secure credit card payment plan, then why should I trust them with my hard-earned cash?ย I had some clown trying to buy gift cards (which are untraceable and can be sold for half their value to get tangible cash) with my credit card, and it all got traced back to the faulty security at this car wash.
I’ve been accused of holding grudges and slights for ages.ย One of my friends once told me that I hold a grudge like an Iranian Ayatollah.ย Doesn’t matter.ย The minute I lose confidence in a merchant or a product or even a friend…
Then that entity is dead to me.
And I don’t care if, from this day forward, Colonial Car Wash in Rotterdam employs super-powered 32-terabyte encryption on their credit card purchases.ย Their payment software was hacked.ย My money was taken.ย My privacy was violated.
And for what?ย Because I wanted a clean car and I wanted to use their car wash?
Forget it.ย You are now dead to me, Colonial Car Wash in Rotterdam.ย And that omerta includes all Colonial Car Wash outlets in the Capital Region.
From now on, I’ll either use Hoffman’s Car Wash outlets, self-serve units where I can put cash in the computerized tellers, or I’ll get a bucket of suds and a sponge and a clay bar and wash the Blackbird myself.
Sorry, but that’s the way I roll.
Let’s put it this way.ย If you had your credit card compromised at a retailer, would you ever shop at that retailer again?ย Honestly, would you?ย Or would it always be in the back of your mind that purchasing something at that location actually caused your money to be exposed – and taken – by some criminal lowlife piece of crud?
Yeah.ย Thought so.
Why don’t you say how you really feel? jk
Probably some employee rather than a breach. I wonder every time I eat out and hand a card to some kid, what’s this going to lead to…
I blame the credit card industry for not locking the door properly. The make tons of money, yet aren’t taking responsibility for the apparently easy criminal access to the system. Fix It!, you greedy jerks!
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I’m feelin’ ya. But your rant? Did you rant when it happened to Target customers? Home Depot? JustASec writes, “I wonder every time I eat out and hand a card to some kid, whatโs this going to lead toโฆ” So true.
So yeah, hold the business and the banks accountable. Until then, I’ll use my card, check my account and keep on living likes is 2015, not 1975 where grandma counted out her dimes and nickels from her purse before buying coffee…..
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Zoned – I totally get you, I really do. I didn’t rant about the Target or Home Depot breaches because I was lucky enough to not have used my cards at those locations. But the Colonial Car Wash data breach? Well, yeah, that happened to me, so yeah it’s personal.
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See also:
http://consumerist.com/2014/10/10/do-you-ever-shop-anywhere-congratulations-your-data-will-be-hacked/
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I feel your pain, Chuck. I went through this about 8 years ago except Bank of America caught what was happening before I did, canceled my cardโand about 1200 others immediately. I didn’t know until I went to use the card and it was declined. Then I checked my BlackBerryโit wasnโt a clunker thenโand saw an email from Bank of America informing me there had been a breach. BAC indemnified me and took c/o everything.
One would think, after the sordid mess w/Target, etc., everyone would be on their guard, upgrade their systems, engage security consultants, even pay a couple of local teenagers to hack into their systems. But no one seems to learn their lessons.
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Just one of the hazards of using credit cards, and another reason I never use debit cards. You aren’t liable for the false charges. Sure, it’s a bit of a pain. Keep a handful of other cards around so that you aren’t stuck when one has to be deactivated or replaced. I suspect that the car wash security is no stronger or weaker than the average merchant and it is really the employee you should be upset with. What about innocent until proven guilty? Here you are bashing a business publicly for this issue–do you know that it is their fault?
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This happened to me at Radio Shack. So I hope they go out of business.
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They did.
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I have to agree with JustASec and ZonedOut. That is, I get where you’re coming from, but at the same time, the response strikes me as a bit extreme. I can understand wanting to avoid Colonial for the time being until they’re able to find and fix the leak, but if it was me, I don’t know if I would go with a permanent boycott of the entire company.
A few years ago I found myself in need of gas but far removed from the stations I normally patronize. I pulled into the Stewart’s at Northern Boulevard and Albany Shaker Road, kitty-cornered from Albany Memorial. I paid at the pump, like one does, and went about my business as usual. The next morning I awoke to an e-mail from Chase that someone had attempted to use my card to buy plane tickets from a Chinese travel website. (“Attempted” being the key word here, as obviously the transaction was flagged and blocked.) I immediately suspected Stewart’s as that was the only place I had used that card within the last couple weeks. A day or two later I stopped in to inform the manager of what happened so that they could check the pump, as I thought the card reader might have been tampered with. Surprisingly, he seemed rather unconcerned about the affair. (It made me wonder if maybe he was in on it.) I had intended to follow up with Stewart’s corporate office, but inertia took over and I never did.
Now, do I hold that incident against Stewart’s as a whole? Certainly not, plus I think it might be illegal to live in the Capital Region and refuse to set foot in all of the 136* Stewart’s locations in the four counties. However, I’m fairly certain I’ll never patronize that particular store ever again; at the very least, if I ever need to stop in there in the future, it’ll be cash only.
(* – according to the recent TU article about the company)
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I have three words for everyone out there: “chip and PIN”. That’s an electronic chip rellacing the magnetic strip on the credit card and a PIN number required verify identification. Europe has it but for some reason the US companies are going to chip-only. That said, credit card hacking is why I use cash for purchases under $100, and why I will never use a debit card.
I agree that hard time in a state prison is appropriate punishment for the scumbag, but if you want the person to make license plates it will have to be a male inmate who is assigned to Auburn, not Danemorra. Personally, I prefer laundry duty because the plates thing is a plum job behind bars.
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Wear the grudge like a crown
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