My adventures with Price Chopper’s grocery delivery service

While I’m still on the mend from my broken ankle, I’ve tried to operate in a more self-sufficient manner.  Since I can’t use a laundromat, I’ve signed up with Best Cleaners, a laundry pick-up-and-drop-off service, to take care of my dirty clothes.  Since I can’t drive, I’ve learned to Uber here and there – at least for now, once my ankle is stronger, I’ll travel the block to the CDTA bus stop and use that until I’m cleared for driving.

But as for food …

I thought that Uber Eats would be a suitable solution for that, except that it’s a VERY EXPENSIVE option.  And I’m limited to the foods and restaurants that will deliver to the Town and Village.  And there’s been too many times where the food order has been screwed up or completely ignored.

Yesterday, I tried a new option.  Since I feel like I can at least cook something, even if it’s microwaved, I decided to test out Price Chopper’s grocery delivery service.

I went online, set up an account, and started shopping.  Nothing major, just some staples – spaghetti, eggs, milk, some TV dinners, ground beef, diet cola, that kind of thing.

Okay, now all I have to do is go to the checkout screen, pay for my foods, and –

Hmm.  The screen isn’t letting me pay for my food.  In fact, some of the selectable options, like delivery time and payment option, are greyed out.

I’ll refresh the computer screen.  One <F5> later, and …

Nope.  Still greyed out.

What in the name of Neil Golub is going on here?

I tried another tactic.  I saved my shopping cart listings, exited my normal browser (Firefox) and tried another browser (Google Chrome).

Nope.  Still can’t pay for my food or set a delivery time.

That’s not going to work.  I don’t want this stuff left on my doorstep when I’m not home.  That’s not an option.

Okay, let’s call Price Chopper and figure out what’s wrong.

Called.

Long wait with some elevator music.

Price Chopper gives me a phone number to what is apparently their delivery partner, Instacart.

I call Instacart.

“If you’re a customer, press 2.”

I press 2.

“Thank you.  This number is disconnected and is no longer in service.  Good bye.” <CLICK>

What?

WHAT?

Oh HELL no!!

Another call back to Price Chopper.

Different customer service rep.

I explain the situation.

“Wow, that’s never happened before,” she says.  “Let me get a technician on it.  Would you mind holding?”

“Sure,” I said, expecting more elevator music.

Then I hear, “Hey, we’ve got another customer who’s having that issue with the website.  Yeah, the same issue.  I thought you fixed this.”  Then the hold music.  That’s right, folks.  The issue that’s never happened before apparently happened lots of “befores” before.

Twenty minutes of hold time.

The customer service rep calls back.  “Well, we think we fixed this.  Please log out of your shopping cart and log back in.”

Okay … I can do that …

Logged out.

Logged back in.

The options for payment and delivery schedule are now operational.  Issue fixed.

Anyways …

Later that night, a delivery person brings me seven bags of groceries.  All the foods I paid for, with at least one or two substitutions.

But it’s enough to keep me from being lashed to Uber Eats for everything.

I later talked with one of my Facebook friends, who told me that to avoid substitution issues, I should order my food from the Price Chopper Market 32 in Latham, rather than the Price Chopper in Watervliet, which, as she described it, was “the eleventh circle of Hell.”

What, you mean the modern Price Chopper that was built on the former site of the beloved St. Patrick’s Cathedral in Watervliet?

Let’s put it this way.  I am now able to at least make my meals for a good solid week.  Which is one week of not having to pay for expensive Uber Eats.

Even though it was an initial struggle to get the food delivery service completed …

At least it WAS completed, so I’ll take that as a victory.